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Delivery Locations

At present, Designcall Store only delivers to UK Mainland addresses. If you live outside of this area and would like to purchase something from our store please contact us and we can provide a delivery quote.

Delivery Charges

Delivery charges for Designcall Store can be found in the table below, charges fall into three categories depending on the type of product. Andrew Martin products which include lighting, wallpaper and furniture, are subject to different delivery costs as below.

Delivery Category

Delivery Cost

1 – Standard Delivery

£10

2 – Heavy Lighting & Small Furniture (including some mirrors)

£25

3 – Heavy Items & Large Furniture

£65

4 - Andrew Martin Lighting

£48

5 - Andrew Martin Wallpaper

£12

6 - Andrew Martin Furniture

£78


Please note that all of our delivery services require a signature.

Some of our larger items as well as furniture will be delivered to you directly from our suppliers. In these instances we will be in touch to arrange the delivery day with you after you place your order.

Delivery Times

Generally we try to get most products to you within 5 working days; however some items such as large or heavy products and furniture in particular can have lead times of up to a few weeks. Please take a look at individual product listings for stock availability and lead times. Our products are from a number of different suppliers so it really does vary.

We’re always on the end of the phone or email so if you want to chat through anything please get in touch with us. We know that sometimes you just have to have certain things quickly, so if your order is urgent please let us know and we’ll do everything we can to get it to you ask fast as we can.

Returns

Here at Designcall Store we of course want you to be delighted with your purchases and tell all your friends and family to come and visit us! However if for some reason you’re not fully satisfied or you have changed your mind you can return the item to us.

Please email us at enquiries@designcall.co.uk and let us know what you’d like to return, and then just pop it in the post back to us within 14 days

A few things to note about returns:

All items must be returned within 14 days of ordering.

Items must be in their original packaging otherwise we cannot refund you.

Items that are damaged, scratched, and in less than perfect condition will not be refunded.

Make sure you get proof of postage as well as sufficient insurance if returning valuable products.

Send returns to:

Returns Dept, Designcall Ltd, Unit 15a, Humphrey Farm, Hazeley Road, Twyford, SO21 1QA.

Remember, if you are unsure about anything to do with returns - please just get in touch!

Delivery & Returns

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